Frequently Asked Questions

For the majority of orders, we ship UPS. Depending a few various factors, your order may be shipped using a different carrier. Your local Post Office or regional carriers may provide final delivery.

We encourage you to sign up for UPS MyChoice. There are two UPS MyChoice account levels, one of which is free. From your UPS MyChoice account you can choose where, when, and how you receive your packages. Do you want UPS to leave your box in the third bush on the right, behind the red tulips? You can tell them this in your account preferences!

We try to ensure all orders are packed and shipped within 1-2 business days, pending merchandise availability. Orders placed on weekends or holidays will be processed on the next business day. Business days are Monday through Friday (excluding holidays). Note: We may get backlogged during sale events and holidays, which could delay your shipment.

Our distribution center is located in Southern California and all orders will ship from this location.

There is a small chance that the missing item(s) you ordered were out of stock when you order was being fulfilled. Please contact customer service at info@pearlizumi.com for assistance with additional questions.

Once an order has been placed we are unable to modify the address in any way.

At this time, we unfortunately do not deliver to APO/FPO/DPO addresses.

At this time, we unfortunately do not deliver to PO Box addresses.

Our packing slips are either in a plastic envelope on the outside of the box, or under the shipping label. If yours was under the shipping label and you cut it in half, please submit the part with your order number and item. If you have thrown away your packing list please print a copy of your order confirmation email and include that with your return.

If you have only removed the hang tags, then yes, you can still return the new and unused item. However, you will need to include the hangtags with your return so we can reattach them at the warehouse. Unfortunately, if you have also removed the sewn in white product care tags, we will be unable to accept the return.

If you received a new credit card number from the same issuing bank, it will not be a problem to refund your credit card. Just like all pending payment transactions carry forward onto your new card, so will your refunds.

However, if you closed the account with that issuing bank and opened a new credit card with a different bank, please contact us at info@pearlizumi.com before sending back your return.

Most banks take 3-6 business days for the refunded amount to reflect in your available balance. While 3-6 business days is standard, some banks can take much longer. If you use multiple cards for your online transactions, please be sure you are checking the correct account. If you used PayPal to checkout, your refund will go back to your PayPal account. You then have the option to use that amount for any future payment via PayPal or you may transfer it to your bank account.

If you are dissatisfied with the fit of your new PEARL iZUMi gear, regardless of usage, the product may be refunded within 60 days of purchase at PEARLiZUMi.com or in a PEARL iZUMi factory store. Items will be refunded not exchanged. FINAL SALE items are not eligible for the 60 Day Fit.

60 Day Fit Guarantee does not cover FINAL SALE items for a return or exchange.

To qualify, you must present the original PEARLiZUMi.com order number and mail the product back to PEARL iZUMi. FINAL SALE items are not eligible for a 60 day fit guarantee. Refunds will be credited to the payment form used to make the original purchase. You have 60 days from the date of purchase to utilize the 60-Day Fit Guarantee.

Please reach out to customer service at info@pearlizumi.com to initiate the 60-Day Fit Guarantee.

Email notification is sent upon receiving your return, please allow 10-14 business days for the credit to be reflected on your original form of payment after you receive your email notification.

To qualify, you must present your original receipt in-person at a PEARL iZUMi factory store. The 60-Day Fit Guarantee can only be initiated at a factory store for purchases made at a factory store, where it may be exchanged for the correct size, applied towards the purchase of a different item, or even returned for a refund. You have 60 days from the date of purchase to utilize the 60-Day Fit Guarantee.

Please contact the authorized retailer you purchased the item from.

PEARL iZUMi product purchased from PEARL iZUMi or an authorized seller is warranted to the original owner against factory defects in materials and workmanship for the lifetime of the product, which is defined as five (5) years. If a product fails due to a manufacturing or materials defect, then PEARL iZUMi will replace the product or otherwise make it right.

This limited warranty does not include product failures resulting from accidents, misuse, improper care, chlorinated pools, crash damage, general damage, alterations, modifications or normal wear and tear.

Any alteration of PEARL iZUMi brand products will void warranty coverage.

Because PEARL iZUMi cannot control the quality of products sold by unauthorized sellers, this warranty applies only to products that were purchased from PEARL iZUMi or a PEARL iZUMi authorized seller in the United States, unless otherwise prohibited by law. PEARL iZUMi reserves the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized Internet sites or marketplace storefronts.

Purchasers of products who wish to make a warranty claim based upon a product defect should contact PEARL iZUMi at 800-328-8488.

For an item to be considered for warranty replacement, it must be shipped to our warranty for physical review.

PEARL iZUMi does not provide shipping/return labels for Warranty Claims. You are responsible for shipping costs at the carrier of your choice. PEARL iZUMi is not responsible for items lost or damaged in transit.

Replacements are dependent on available inventory.

Yes, our warranty department has to physically inspect the item in order to process the claim. ANY ITEMS SUBMITTED FOR WARRANTY THAT ARE NOT CLEAN OR ARE OTHERWISE DEEMED TO BE UNSANITARY WILL BE RETURNED.

We cannot accept warranty claims from outside of the United States.

REPLACEMENTS AS PROVIDED UNDER THIS WARRANTY ARE THE EXCLUSIVE REMEDY OF THE CONSUMER. PEARL iZUMi SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Any implied warranties that may be applicable to products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

It’s not fun, but crashes happen - on the road, on the trail, riding to work. But don’t worry, we’ve got your back. PEARLiZUMi.com is happy to offer you 30% off of a new replacement product when you endo and wreck your PEARL iZUMi gear. Sorry, normal wear and tear does not qualify here.

Any PEARL iZUMi gear that’s been severely damaged in a crash. It’s that simple. Please note, normal wear and tear does not qualify here.

To make a claim, info@pearlizumi.com with the subject line Crash Replacement. Then include the following:

Full name
Address
Item description
Quantity of PEARL iZUMi items wrecked
Any details you deem relevant
Photo(s) which shows the damage to your PEARL iZUMi apparel not of your crash. Your photos will not be used or published without your express permission.

Once received, a Customer Service representative will reach out, and encourage you to get back on your bike with a 30% off MSRP 1-time use discount code. The code will be valid for a one time purchase and redeemable at PEARLiZUMi.com.

Your discount code for 30% off MSRP on PEARLiZUMi.com. It is only valid for purchases on PEARLiZUMi.com. Your discount is good for one-time purchase.

Simply bring your wrecked gear into a PEARL iZUMi factory store. We’ll listen to your story and encourage to get back on your bike with a 30% off a single item (or the number of PEARL iZUMi items you wrecked) factory store coupon and wish you safe travels on your next ride.

Please refer to our store locator (click button above) to find an authorized PEARL iZUMi retailer near you.

We have stores located throughout the country, including Factory Stores. Please refer to our store locator (click button above) to see if there is one near you.

All billing addresses must be in the US. The billing address you enter must match the address your bank has on file; we send this information to your bank for verification, and we cannot override their response if it does not match. If you feel you are entering your address correctly, please call the 1-800 number on the back of your card, ask for either the Fraud or Authorizations Department and have them verify what your address is on file. If you have more than one address on file (most common with PO Boxes and after moving to a new home) one of those addresses will likely need to be deleted from the bank’s system. Please use the exact address they provide for your billing address.

Please email us at info@pearlizumi.com and we can provide your order number for you.

We are currently unable to accept gift cards as a form of payment on PEARLiZUMi.com at this time.

Unfortunately we do not ship to international addresses. Our site does not accept international cards and we are unable to accommodate each country’s customs and duties requirements.

We do ship to Canada and orders can be placed on our Canadian website (www.pearlizumi.com/ca).

We accept sponsorship applications between September 1st and October 31st for the following year. Proposals must be received in writing at our physical address in order to be considered, no phone calls or emails will be accepted.